Malzemeci.com.tr Frequently Asked Questions (FAQ)
We’ve compiled the most frequently asked questions and answers from our customers.
You can quickly find answers to many questions you might have, including orders, shipping, returns, warranty, products, and membership procedures.

📌 You’ll find the questions at the bottom of the page in an accordion-style menu .
Clicking on each question will reveal the answer, allowing you to easily find answers to all your questions.

Our priority is for you to shop with confidence and feel supported every step of the way. If you don’t find the answer you’re looking for here, please contact us directly.

Bizim önceliğimiz, alışverişinizi güvenle yapmanız ve her adımda desteklenmiş hissetmenizdir. Eğer aradığınız cevap bu bölümde yoksa, bizimle doğrudan iletişime geçebilirsiniz.

✅ Sample Headings for the FAQ Section

Order and Payment Transactions
Shipping and Delivery
Returns and Exchanges
Warranty and Technical Support
General Questions About Products
Membership and Account Transactions

🎯 Tips for SEO Contribution

You should use the following words in the title and content:

“Material supplier shipping time”,
“Material supplier return conditions”,
“Material manufacturer warranty”,
“Material manufacturer product support”

Material manufacturer product support”

Shipping is free for orders of 1000 TL or more. For orders under 1000 TL, the fixed shipping fee displayed in the system will apply.

How many days will it take for my order to reach me?

👉 Your orders are shipped the same day. Delivery to major cities in Turkey usually takes 1–3 business days , and to more remote areas within 3–5 business days .

How will I be notified when my order is shipped?

👉 Once your order is shipped, you will receive a tracking number via SMS and email . This way, you can track your shipment online.

Can I return the product?

👉 Yes, you have the right to return the product within 14 days of receiving it . The product must be unused and in its original packaging.

How long is the warranty period?

👉 All products we sell are under the original brand warranty . Warranty periods can vary between 2 and 5 years depending on the brand of the product .

Are the products I bought from Malzemeci original?

👉 Yes. All products sold on our site are sourced from official distributors and suppliers of the brands . We never sell counterfeit products.

Which payment methods can I use?

👉 Kredi kartı, banka kartı, havale/EFT ve kapıda ödeme seçenekleri mevcuttur. Ayrıca dönemsel olarak taksit imkânı da sunulmaktadır.

Are there discounts for bulk purchases?

👉 Yes, we offer special pricing options specifically for construction companies, industrial businesses, and corporate clients . Contact us to get a quote.