Scissors and Pipe Cutters
Garden & Tree Cutting Equipment
Construction Chemicals / Insulation
FREQUENTLY ASKED QUESTIONS
🟢 Yes, the product images are accurate and reflect reality.
When you order, you will receive the exact product you see on the site. All product photos are taken from our actual stock, and the product descriptions and specifications are up-to-date.
📦 Products are carefully packaged and delivered to you without damage.
🔄 If you experience any differences or problems, we are here to help with our returns and exchange processes.
🧾 Sales Receipt Information:
After your order is completed, your sales receipt is automatically generated in our system. It will be emailed to you and you can also access it from the “My Account” > “My Orders” tab. If you encounter any issues, simply contact us.
If you wish, we can also send it back as a PDF.
📩 Contact: [ destek@malzemeci.gen.tr ]
🔁 Information About the Return Process:
If you are not satisfied with the products you purchased from Malzemeci, you can request a return within 14 days from the delivery date .
📝 What You Need to Do for a Return:
Prepare the product you want to return with its original packaging and invoice.
Send your return request along with your order number via the Contact Form or to destek@malzemeci.gen.tr .
We will get back to you with shipping information as soon as possible.
📌 Things to Pay Attention to:
The product must be unused and undamaged.
Returns are not accepted for special production or personalized products.
💬 You can always get help from our support line.
Yes, most of our out-of-stock products are restocked periodically.
However, lead times may vary depending on the product group.
📝 What should you do?
You can request information by selecting the “Notify me when stock is available” option on the product detail page .
If you wish, you can write directly to destek@malzemeci.gen.tr to get information about the product .
📌 Note: Restocking time may be longer for seasonal or imported products.
Your order is shipped to all 81 provinces and districts in Turkey.
Shipments will be made to the clear and accurate delivery address you provide when ordering .
📦 Shipping by Cargo:
Products are delivered safely to your address through contracted cargo companies.
📍 Delivery Information is Important:
Please enter the correct address , telephone number and recipient information when placing an order.
Incorrect address or missing information may delay your order process.
📝 Important Note:
Cash on delivery is not available for some products and regions. You can contact our support team regarding this matter.
