PRODUCT RETURN POLICY 

🔄 Return Process and Conditions

As the Malzemeci family, we prioritize customer satisfaction. You can return your purchased products under the following conditions:

  1. Return Period: You can apply for a return within 15 days
    from the date you receive the product .

  2. Return Conditions:

    • The product must be unused, untested and in resalable condition.

    • It must be sent with its original packaging, box, labels and all accessories, if any.

    • Returns are not accepted for personal protective equipment (gloves, masks, etc.), special order products, software, and consumables.

  3. How to Request a Refund?

    • You can apply by filling out the form from the Refund Request Form link.

    • After your request, cargo information will be sent to you via SMS and e-mail.

  4. Free Returns:
    While the shipping fee for the first shipment is covered by our company, free shipping is also offered for the return shipment (provided that the shipment is made with a contracted cargo company).

  5. After the Return Process:
    After the product reaches us, it will be inspected within 3 business days and if it is suitable, the refund amount will be transferred to you according to your payment method.